Saturday, July 16, 2011

Trick Question

TekSavvy posted their interim rates for ADSL2+ service this week. The rates themselves are reasonable but the $99 activation fee is a shock. The fee applies even if you are already a TekSavvy customer!

As usual, it's Bell's fault. They asked for the fee in the interim tariff and the CRTC approved it. For this fee, you get two Bell service calls. One connects you up to the remote DSLAM. The other installs a dedicated jack for the service. Stated this way, the fee sounds reasonable. And, Bell is on the hook for any wiring faults.

All very reasonable, until you discover the fee is about three times what Bell charges its own customers for the same services. So, does this look like a competitive market to anyone? (By the way, that was the trick question.)

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