Friday, June 25, 2010


The only thing worse than telling the customer the project isn't ready, is when you tell him it isn't ready and he can't tell that there is something wrong. In other words, if there is a problem, make damn sure the customer tries the parts that will fail. If you don't do this, you are sowing seeds of doubt, even if he completely trust you. Being forthright about what problems need to be solved, is always the best policy.

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